Privacy Policy

This Privacy Policy explains how ChiroScript AI ("we," "us," or "our") collects, uses, and protects information when you use our website, mobile applications, and web application (collectively, the "Service").

1. Information We Collect

Account information: name, email address, clinic name, and other details you provide when creating an account.

Encounter data: audio captured during ambient listening, transcriptions, and the clinical notes generated from them. Encounter data may include Protected Health Information (PHI) as defined by HIPAA.

Usage data: information about how you interact with the Service, such as device type, app version, and general usage patterns, used to improve the product.

2. How We Use Information

We use the information we collect to:

• Provide, operate, and improve the Service, including generating SOAP notes and exam notes.
• Maintain the security and integrity of the Service.
• Communicate with you about your account, billing, and support requests.
• Comply with legal and regulatory obligations.

We do not sell your personal information or patient data.

3. How We Protect Health Information

Because the Service processes PHI on behalf of chiropractic providers, we implement administrative, technical, and physical safeguards designed to meet HIPAA requirements. See our HIPAA Business Associate Agreement for details on how PHI is handled under our Business Associate relationship with covered clinics.

4. Data Retention

We retain encounter data and account information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

5. Sharing of Information

We may share information with:

• Service providers who help us operate the Service (e.g., cloud hosting), under contracts that require them to protect your information.
• Law enforcement or regulators when required by law.
• A successor entity in the event of a merger, acquisition, or sale of assets, subject to the same privacy commitments described here.

6. Your Choices

You can access, update, or request deletion of your account information by contacting us. Note that certain records may need to be retained to comply with healthcare recordkeeping requirements.

7. Cookies

Our website uses cookies as described in our Cookie Policy.

8. Children's Privacy

The Service is not directed to individuals under 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy with a new "Last updated" date.

10. Contact Us

Questions about this Privacy Policy can be sent to support@chiroscript.ai.